Shipping policy

At Ravelocks, we are committed to ensuring that your order reaches you safely and promptly. Please review our shipping policy for important details on processing and shipping times.

Processing Time

  • Processing Time: We require 1-3 business days to process your order before it is shipped out. This time is necessary to carefully prepare and package your items for shipment.

Shipping Time

  • Domestic Shipping: Once your order is processed, shipping times typically range from 3-7 business days within Canada, depending on your location.
  • International Shipping: For international orders, shipping times vary based on the destination and can take anywhere from 7-21 business days.

Shipping Rates

  • Shipping rates are calculated at checkout based on the weight of your order and the destination. We strive to offer competitive shipping rates to ensure your order reaches you affordably.

Order Tracking

  • Once your order has shipped, you will receive a confirmation email with a tracking number. You can use this number to track your order’s progress until it reaches your doorstep.

Shipping Delays

  • Please note that shipping times are estimates and may be affected by factors beyond our control, such as carrier delays, customs processing (for international orders), or unforeseen circumstances. We appreciate your patience in such cases.

Shipping Address

  • Please ensure that your shipping address is correct at the time of placing your order. Ravelocks is not responsible for orders shipped to incorrect addresses provided by the customer.

Lost or Damaged Packages

  • In the unlikely event that your package is lost or arrives damaged, please contact us immediately. We will work with the shipping carrier to resolve the issue and may offer assistance based on the circumstances.

Customs and Duties (International Orders)

  • For international orders, please be aware that customs duties, taxes, and fees may be applicable upon arrival in your country. These charges are the responsibility of the customer and are not included in the shipping cost.

Contact Us

If you have any questions or concerns about your order, please don’t hesitate to contact us